Call Forwarding window

Use this view to forward your calls, so that your incoming calls ring a phone other than your desk phone. You can forward your calls to another TeleVantage extension or to an external number.

Forwarding your calls changes your Where I Am setting, used by routing lists and call rules.

Forward To

Determines whether your calls are forwarded, and if so, to what number.

Not forwarding

Click to turn off call forwarding.

Extension

Click to forward your calls to a TeleVantage extension. Select the extension from the drop-down list.

Number

Click to forward your calls to an external number. First, select the dialing service to use from the Call Using drop-down list. Then enter the number as you would dial it.

You do not need to enter the access code listed with the dialing service. For example, if you choose the Phone Number dialing service, whose access code is 9, you do not need to enter "9" as part of the phone number.

Ask your system administrator which dialing service to use for which types of phone call.

Options

These options apply only when forwarding your calls to an external number.

Wait for answer	How long TeleVantage rings the forwarded phone before proceeding to the next step on your routing list (usually your voice mail).
Prompt recipient for password	If checked, when TeleVantage rings this number, the person who answers hears a repeating prompt, “Call for [your name]. Please connect me.” To speak to the caller, the person who answers must enter your password followed by the pound (#) key. This helps ensure confidentiality preventing anyone else from receiving your private calls. If unchecked, anyone answering a forwarded call is automatically connected to the caller.
Prompt recipient to accept or decline call	If checked, TeleVantage asks you if you want to accept each forwarded call. If unchecked, TeleVantage connects you immediately to forwarded calls.
Attempt Centrex/PBX transfer	If checked, TeleVantage no longer handles a PBX/Centrex call after it transfers the call out of the system. This field is only enabled for PBX/Centrex dialing services.
Ignore call rules and use Standard routing list	If checked, TeleVantage uses the standard routing list for all calls, and ignores all call rules you have created. If unchecked, call rules and routing lists apply as usual. Routing lists that do not send calls to your "Where I Am" location will not follow call forwarding, and you could miss a call.

Click to preserve the changes you have made.

Click to discard your changes.

Click for context-sensitive online Help on this window.