Call Rules view

Use this view to create, modify or delete call rules. With call rules you can set up custom call handling for individual callers or groups of callers.

The order of call rules in the view is important. In cases where call rules overlap, the highest call rule in the list is used. For example, if you have one call rule for the My Team workgroup, of which Jim West is a member, and another call rule for Jim West himself, then when Jim West calls the highest-listed of the two call rules is the one used.

The following information is displayed for each call rule. You can sort the view by most columns by clicking the column header.

check box	Check to mark call rules for deletion. When you click , all checked call rules are deleted.
Name	Name of the call rule. Click to edit it the the Call Rule window.
Enabled	If checked, the call rule is active and will handle incoming calls that meet its caller and schedule conditions.
Caller Condition	What types of call activate the call rule.
Schedule Condition	The days and times when the call rule is in effect.
Personal Status	The call rule handles calls as if this personal status is in effect.
Greeting	Callers handled by the call rule hear this greeting when they reach your voice mail.
Routing List	The call rule uses this routing list to process calls.
Taking Calls	Displays whether or not calls handled by this call rule ring your phone.
	Click to move the call rule up or down in the list. In cases where call rules conflict, the highest-listed call rule is used.

The following options are available for the view as a whole:

	Click to open the Place Call To window to place a call.
	Click to create a new call rule in the Call Rule window.
	Click to delete all checked call rules.
	Click to refresh the view.
Folders	Click to open the Folders window, where you can click any view or folder to open it in ViewPoint Web Access.
Columns	Click to open the Columns window, where you can choose to show or hide columns for the current view. Some views' columns are hidden by default.
Options	Click to open the Options window, where you can set prerences for your TeleVantage account.
Help	Click for context-sensitive online Help on this view.
Log off	Click to log off from ViewPoint Web Access. If you are requiring password entry, logging off ensures that no one can use your browser's Back button to access your TeleVantage account. Once you log off, you must log in again with your password to return to ViewPoint Web Access. If you are using automatic login to skip password entry, there is no need to log off. Use of the Back button after logging off returns you to ViewPoint Web Access's Voice Messages view without requiring your password.
Personal Status	Drop-down list at the bottom of the screen. Displays your current personal status. Click to select a different personal status.
Call Forwarding	Click to open the Call Forwarding window, where you can forward your calls or turn off call forwarding