Routing Lists view

Use this view to create, edit and delete routing lists.  A routing list is a series of instructions for how incoming calls to you are handled.  By default your routing list rings one phone -- your station -- and if there is no answer sends the call to voice mail.  You can create routing lists that ring more than one phone, with final actions other than voice mail.

The active routing list is the one that all your incoming calls follow, except for calls routed differently by call rules or personal status settings.

The following information is displayed for each routing list.

Check box

Check to mark routing lists for deletion. When you click , all checked routing lists are deleted.

You cannot delete or edit the Standard routing list.


Is Default

Indicates the personal status default routing list.  This routing list is made active whenever you select a personal status, unless the personal status has a different Routing List preference.


Is Active

Indicates the active routing list.  This is the routing list that all your incoming calls follow unless a call rule or personal status setting specifies otherwise.

Name

Name of the routing list. Click to edit the routing list in the Routing List window.

Routing List Actions

Description of the different telephones at which the routing list will try you, in order, separated by commas. The last entry is the routing list's final action.

Default and Active

Click Set to make a routing list the active routing list and the personal status default routing list.

 

The following options are available for the view as a whole:

Click to open the Place Call To window to place a call.

Click to create a new routing list in the Routing List window.

Click to delete all checked routing lists.

Click to refresh the view.

Folders

Click to open the Folders window, where you can click any view or folder to open it in ViewPoint Web Access.

Columns

Click to open the Columns window, where you can choose to show or hide columns for the current view. Some views' columns are hidden by default.

Options

Click to open the Options window, where you can set preferences for your TeleVantage account.

Help

Click for context-sensitive online Help on this view.

Log off

Click to log off from ViewPoint Web Access.

If you are requiring password entry, logging off ensures that no one can use your browser's Back button to access your TeleVantage account. Once you log off, you must log in again with your password to return to ViewPoint Web Access.

If you are using automatic login to skip password entry, there is no need to log off. Use of the Back button after logging off returns you to ViewPoint Web Access's Voice Messages view without requiring your password.

Personal Status

Drop-down list at the bottom of the screen.  Displays your current personal status.  Click to select a different personal status.

Call Forwarding

Click to open the Call Forwarding window, where you can forward your calls or turn off call forwarding