Extensions view

Use this view to see users' extensions and current personal statuses. You can also see their Direct Inward Dial phone numbers, and whether they have turned on call forwarding.

The Extensions view does not update automatically. To check for changes in user status, click .

Some of the following columns are hidden by default. Click Columns to shown them.

The following information is displayed for each user. You can sort the view according to any column by clicking the column header.

Phone Status

Type of extension or user phone status. The extension types are:

	User whose phone is on hook.
	User whose phone is off hook.
	Auto attendant.
	Call center queue.
	Workgroup.
	IVR Plug-in.

Personal Status

Icon for the user's current personal status. The name of the personal status displays under Personal Status Name. The personal stauses are:

	Available. Available to take all calls.
	Do Not Disturb. Not taking calls.
	In A Meeting, Out of the Office, On Vacation. Not taking calls. These personal statuses communicate where the user is.


	Available (Queue Only). Call center queue agents only. Available only for call center queue calls. Not taking other calls.
	Available (Non-Queue). Call center queue agents only. Not taking queue calls. Available for all other calls.
	On Break. Call center queue agents only. Not taking calls.

Personal Status Name

Name of the user's current personal status.

Name

Name of the user, workgroup, or other entity. Click to place a call to the extension. The ViewPoint Web Access switches to the Call Monitor view and your station rings to connect you to the call.

In the Options view, you can choose whether ViewPoint Web Access displays names in the format "First Last" or "Last, First."

Title

User's title, as entered by the system administrator.

Ext

Extension.

Station

The station ID of the phone associated with the extension.

Another way to learn the station ID of a TeleVantage phone is to pick it up and dial *0.

DID

User's direct inward dial number, if one is assigned.

Dialing a user's DID number from an outside line connects the caller directly to the user, without having to go through the auto attendant.

Forwarding

Shows whether the user is forwarding their calls.

If calls are forwarded to another extension, the extension is listed. If calls are forwarded to an external number, the number is not listed.

If blank, the user is not forwarding their calls.

Queue calls

If checked, the user is currently available to receive call center queue calls.

ACD calls

If checked, the user is currently available to receive ACD workgroup calls.

Comments

Any comments associated with the extension.

Organization

The Organization of the user. Organizations are a means of differentiating users from multiple companies or groups that share an office.

Mailbox

If checked, the extension has a voice mailbox.

The following options are available for the view as a whole:

	Click to open the Place Call To window to place a call.
	Click to refresh the view.
Folders	Click to open the Folders window, where you can click any view or folder to open it in ViewPoint Web Access.
Columns	Click to open the Columns window, where you can choose to show or hide columns for the current view. Some views' columns are hidden by default.
Options	Click to open the Options window, where you can set preferences for your TeleVantage account.
Help	Click for context-sensitive online Help on this view.
Log off	Click to log off from ViewPoint Web Access. If you are requiring password entry, logging off ensures that no one can use your browser's Back button to access your TeleVantage account. Once you log off, you must log in again with your password to return to ViewPoint Web Access. If you are using automatic login to skip password entry, there is no need to log off. Use of the Back button after logging off returns you to ViewPoint Web Access's Voice Messages view without requiring your password.
Personal Status	Drop-down list at the bottom of the screen. Displays your current personal status. Click to select a different personal status.
Call Forwarding	Click to open the Call Forwarding window, where you can forward your calls or turn off call forwarding.